Spotfire Prompts to Install Over and Over

This week, I ran into an issue with a user whose Spotfire desktop application kept prompting him to install the latest version of Spotfire (to match the latest version installed on the server). He would click install, and the installation would run. The next time Spotfire opened, the process would repeat itself. Fixing this isn’t a simple reinstall, but it is a relatively easy fix. Read on to learn how to solve this problem.

I encounter this problem about once a year, which means unless I write about it, I’m never going to remember how to solve the problem. Because I couldn’t remember the solution, I had to reach out to TIBCO support. As soon as they replied, I had that — OH YEAH! I remember how to do this now — moment.

The key to solving this problem is to delete every single reference to TIBCO Spotfire from a user’s machine before attempting the reinstall. This list includes TIBCO guidance and a few other places I know references lurk.

Remove All References

So, here is a complete list of all the place to look for those references.

1). Make sure all TIBCO Spotfire client products are uninstalled using the Control Panel.

2). Delete any remaining files in [Install Directory]\TIBCO.

    Example:  C:\Program Files\TIBCO 

3). Delete any remaining files in [Install Directory]\TIBCO  example: C:\Program Files (x86)\TIBCO .

4). Delete any remaining files in C:\Users\<username>\AppData\Local\TIBCO .

5). Delete any remaining files in C:\Users\<username>\AppData\Roaming\TIBCO .

6). Delete any remaining shortcuts on the desktop to TIBCO Spotfire.

7). Delete any remaining start menu groups for TIBCO Spotfire.

8). Start regedit (Run as administrator) and delete “TIBCO” key (if present) in:

   a).  HKEY_CURRENT_USER\Software

   b).  HKEY_CURRENT_USER\Software\Wow6432Node

   c).  HKEY_LOCAL_MACHINE\Software

   d).  HKEY_LOCAL_MACHINE \Software\Wow6432Nod

9). Delete C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\TIBCO

After removing all TIBCO references, you should be able to reinstall the application and break the cycle where Spotfire prompts to install over and over again.

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Content created with Spotfire 10.3.

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